Got questions? Check out our FAQ for quick answers about products, orders, and more.
We've gathered the most common questions to help you right away.
Still need help? Contact us, we’re happy to assist you!
Questions And Answers.
Beau is a UK-based fashion brand owned by Besonno, offering clean, timeless, and conscious clothing designed to empower everyday beauty.
Currently, we ship to addresses within the United Kingdom only.
Standard shipping is £3.95. Orders over £100 receive free shipping.
Orders are processed within 24–48 hours and delivered in 4–9 business days.
Email us at support@besonno.com with your order number and reason for return. We’ll guide you through the process.
You can return unused items within 14 days of delivery. Return costs are paid by the customer.
Yes, as long as the item is unused and meets our return conditions.
Once your return is received and approved, refunds are processed within 5–10 business days.
Absolutely. All transactions are encrypted and processed securely through trusted payment gateways.
We prioritise ethical sourcing and responsible production with a focus on transparency and conscious fashion.
We work with carefully selected international suppliers. Every product is quality-checked before shipment.
Contact us ASAP via support@besonno.com. If the order hasn’t shipped, we’ll do our best to update it.
Every product page includes a detailed size chart. Still unsure? Contact us and we’ll help you find the right fit.